OIS Operations and Document Requests
OIS Operations and Document Requests
Although our physical office is closed, OIS remains open remotely. We are continuing most of our functions virtually via email, phone, and video conferencing, and we are still able to process requests and provide advising and programming services.
Virtual Drop-In Advising Hours: Virtual drop-in advising hours have replaced in-person advising hours. Keep in mind that open advising hours are for shorter (5-7 minute) advising questions. If you have a situation that will likely take more time to discuss, please email your assigned OIS advisor with your question and your advisor will provide an answer via email or schedule a phone or video appointment to discuss your question.
Schedule An Appointment: Students can schedule an appointment directly with their OIS advisor for assistance with more in-depth or personal immigration concerns. OIS works on a liaison model with each advisor being assigned to a specific academic department, program, and student population.
Please email all processing requests (except specific processes noted in the next question) to ois@ncsu.edu. We are continuing to issue updated I-20 and DS-2019s, and we will scan a copy for you once we have issued the updated document.
Below we have outlined how some of our major services have transitioned while we are operating remotely:
F-1 Students: Per SEVP Guidance, I-20s issued and signed electronically during the COVID-19 pandemic are considered valid, original documents. Therefore, going forward, OIS will only be creating I-20s electronically and will email F-1 students the electronically issued and signed I-20.
J-1 Students and Scholars: Per SEVP Guidance, the physical DS-2019 is still the original, valid document so OIS is still issuing physical copies of DS-2019s and will arrange to mail the document to the J-1 student or scholar at the time we notify you a new document has been issued. If OIS created a DS-2019 for you that you have not yet received, please email ois@ncsu.edu to arrange to have the document mailed to you.
Distribution of OPT related mail received in OIS: If you believe your OPT mail was delivered to OIS, please email ois@ncsu.edu to confirm and arrange shipment of your mail.
OIS events and programs will be held virtually until further notice. Several programs, including English Conversation Club and the IMOM Spouse Club, will take place through Zoom beginning the first week of classes. We are committed to finding new virtual ways for our campus community to connect and engage with each other. Follow OIS on Instagram and Facebook for more details!